As we get closer to the holiday's we are going to start getting more questions about ebooks and ebook readers. We have guides at all the service desks but also take a moment and review the information Diana has developed on ebooks and troubleshooting problems in Overdrive.
http://refquest.blogspot.com/p/tech-tips.html
Staff working at the Info/Ref desk should be prepared to answer questions and help patrons with simple trouble shooting problems, especially as we get closer to the holidays and after the New Year when patrons are trying to figure out their new toys!
Staff working at the circulation desk - I've noticed an upswing of patrons coming in for library cards just to use overdrive and check out ebooks. While I don't expect you to spend a long amount of time helping patrons with overdrive and ebooks (yet) you should be able to answer simple questions.
